Best Buy calls police after eavesdropping on customers opinionated conversation.
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originally from www.consumerist.com
Here is the story;
Alex decides to go to the local Best Buy to purchase a new Jawbone headset after disliking the one he recently 
purchased from Verizon.
While in the store, he sees another potential shopper considering a purchase of the same headset he just purchased.
So Alex does the neighborly thing and starts up a conversation with this other shopper and informs him of his own dissatisfaction with that model of headset and tells him that it is $30 more in this Best Buy store than at Verizon.
Apparently a Best Buy store clerk wanted to be a member of the Geek Squad’s Big Brother division and was prowling around and "overheard" this private conversation between the two shoppers.
This helpful agent alerts the head honchos and store security is put into action, Alex is asked to leave and he declines, instead calling Best Buy customer service but is put on hold for so long that the police finally arrive and with the assistance of the world renowned Best Buy Security Response Task Force Team manage to extricate and remove the threat named Alex from the premises.
Below is the actual letter that Alex wrote to the Consumerist.
Dear Consumerist,
I absolutely love reading your blog and have learned a great deal about the horrors of Best Buy "customer service." But never in a thousand years did I think I’d be sending in my very own Best Buy horror story.
I had recently purchased the Jawbone headset from my local Verizon store based on good reviews, but I quickly discovered my supreme dissatisfaction with it and was looking to replace it with a different brand. On March 5, 2008, at around 9 PM, I entered the Best Buy store in East Brunswick, NJ to see their selection of bluetooth headsets.
The selection of headsets at this Best Buy was dismal, and the merchandising was less than appealing, but that’s not why I’m writing. While I was browsing the selection, another customer picked up the Jawbone headset and was taking a look at it. I shared my disappointing experience with the headset and also alerted him to the fact that Best Buy was charging an additional $30 on top of both the manufacturer’s price online and Verizon’s price. All of this was said within earshot of a sales associate, and I walked away after sharing my experience.
Within 30 seconds, a manager named Tom approached me and asked me to leave the store. I thought he was joking, since I had done absolutely nothing wrong, and I asked Tom for the reason why I needed to leave. According to Tom, "it was policy."
I was incredulous. I’ve worked far too many retail jobs to know the extent of "power" a manager has over customers, and my intuition told me he was pissed that I lost him a potential sale. I refused to leave the store, based on the fact that I had done nothing wrong and that this so-called policy was pulled out of his ass. Tom walked away and directed an associate to call the police.
I was shocked that Tom treated me like a thief—the cops were coming! I asked Tom for the Best Buy customer service number and immediately called to speak with someone that would knock some sense into trigger-happy Tom. Of course, I had to wait for what seemed like forever to speak with a representative, but before I could actually talk to a live person, the cops came.
Two cops and about four Best Buy associates in tough guy poses
stood at the front of the store, obviously creating a dramatic scene. I was calmly waiting for a customer service rep to pick up the phone. I gave up on the customer service line, got the store’s phone number and Tom’s full name and title and left as per police request.
I have never been so humiliated and infuriated in my life. I felt like my First Amendment rights were violated—all I did was tell a fellow customer my experiences with a product! When I got home I FINALLY spoke to Daniel, a supervisor at Best Buy’s customer service line, and he was shocked and appalled at Tom’s actions. Daniel confirmed that Tom COULD have asked me to leave, had I been disruptive, then stated that Tom had no right to police a conversation between two customers, regardless of what was said. Daniel apologized profusely, took all of my contact information down, and noted that I had requested to receive a follow up email from a district manager that would deal with the investigation and formal complaint.
As far as I’m concerned, Tom can rot in hell. But I know how retail works, and he’ll most likely get some insignificant writeup and a slap on the wrist. What I really want is a massive gift card because of Tom’s flagrant abuse of "policy" and for embarrassing the hell out of me in front of the whole store. What steps can I take to get Best Buy to make a customer happy, formally apologize, and give me a free gift card?
Thanks so much. I love the blog and tell all of my friends about it! Keep up the amazing work!
Best,
Alex
____COMMENTS____
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While the BB manager was wrong in the way he handled this, retail places do have the right to refuse service to anyone for any reason.
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You’re on Best Buy’s property, they can toss you out any time they see fit. Walking into the store is your acceptance of those terms.
Furthermore, why would you want a gift card to a store that treats you so poorly? They showed you what they think of their customers, why would you EVER again set foot into the store?
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PLEASE people, don’t do the "blame the victim" shit either. I feel like Best Buy was in the wrong 100% - and this customer was right. Hell, I would ask for a massive gift card too if I was treated like shit in Best Buy - but that is why I avoid these stores like the plague.
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@tme2nsb: Looks like I was too late. See the two comments above…sigh
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I’m no blamer, and everything looked fine, right up until the gift card request. Am I losing my sense of humor?
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@Starfury: Yep, at that point they are allowed to call the police if he refused to leave. It is a given that the manager was out of line, rude, over-reacting, possibly enjoying the power a bit much, but he was legally right here.
The fact this is written with the hopes of getting "a massive gift card" throws me, though.
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Wow. I’m surprised that the police themselves didn’t tell the manager to go pound sand.
Isn’t there some rule or law against frivolously using public resources to enforce non-existent corporate policies? Do the cops in East Brunswick, NJ have nothing better to do?
Sic ‘em, Alex!
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@tme2nsb: What do you want? I didn’t blame the victim for a thing, but the manager IS allowed to ask him to leave the store, and the police followed through within the law. No blame involved. Whether or not they were ‘wrong’ is a matter of opinion
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I’m rather surprised by her experience with the Jawbone. I’ve spoken with at LEAST a dozen Jawbone users, who have all been using bluetooth headsets for years now (this is silicon valley after all), and they adore the thing, regarding it as the biggest improvement since the invention of bluetooth headsets. I wonder if her expectations were unrealistic, or if she was using it wrong.
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I’d be willing to bet that he was doing a little more than engaging in casual conversation with a fellow customer. Something along the lines of him camping out and telling people not to shop there at all/for headsets/whatever seems more likely.
The consumerist should protect consumers from businesses that act badly. The consumerist should not be used to protect consumers who act badly from businesses.
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@Starfury: Including your skin color? I think not.
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@tme2nsb:
I didn’t say Best Buy was correct in treating him this way, but he has no "First Amendment rights" to violate. Period, end of story. He should have turned to the woman, told her this is what you get for sharing experiences, and left. Instead, he’s trying to get Best Buy corporate to crawl over to him, apologize for some crappy manager’s behavior and soothe his wounds with a gift card when they already *know* he’ll come back. The fact he’s asking for a gift card indicates that he’ll still shop there.
The lesson: Best Buy treats its customers like crap. This is old news for anyone who reads Consumerist. So why should it be a surprise that if you share product experiences, Best Buy gets warped out of shape. If you still insist in going there, don’t be surprised if *you too* get treated poorly.
I’m not blaming the victim for Best Buy’s ridiculous policies. I am blaming him for the circus side-show of the police showing up and the subsequent pleas for "fix my hurt feelings".
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He should have left when the manager told him to leave. Best Buy is private property, so even if the manager is a complete idiot he still has the legal power to tell you to "git off muh land".
The cops didn’t get involved because of what one person told another person. They got involved because Alex was trespassing.
Too bad he was humiliated, but that was caused by his actions, not theirs.
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Here is what I don’t understand:
Best Buy sucks, we can mostly agree on this.Vote with the only means that counts to those companies - with your money.
Store sucks? Don’t shop there.Only time I will even think about BB is when the have buy 3 get one free iTunes cards, and even then, only online. (And yes, they have managed to mess that easy transaction up as well…)
I shop where me and my hard earned money are welcome and well teated.
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I really hope there is a followup to this. I MUST know what happens!
As much as I like free stuff from places, I would much rather have this guys head on a plate then a gift card. It would probably be doing him a favor to get a new job anyways (no thats not a jab at retail jobs, but obviously this manager has got some problems).
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"I felt like my First Amendment rights were violated"
No doubt others will chime in…First Amendment doesn’t apply here. Government can’t deny you free speech (in most cases), but jackass store managers can all they want.
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Can we have an article on how to entice a store employee into doing something that offends you such that you can get free swag?
Seems like it’s all the rage.
Oh, and I looooooove girls named Alex. Don’t know why. Just thought I would share.
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I’m no blame the blamer either….though as a part time photographer I know that once you’ve been asked to leave a premises…you have to leave or your trespassing.
That said…It’s obvious that the manager and sales associate overreacted. Having read post after post about how dreadful bestbuy is though…I’ve quit going there. Are there any normal managers working for them anymore? Or is everyone there just weird anymore?
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I’m no fan of Best Buy, but what bothers me about articles like this is that you only hear one side of the story. I find it hard to believe that the police would be called unless there was more to the incident than reported by Alex.
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Why are multiple commenters referring to Alex as "he" when the story clearly indicates the Alex in question is a she?
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I do this all the time, I just wonder into Best Buy to tell them that new egg is much better and usually prevent 2-3 people buying anything from them.
Gift Card request is suspicious tough…
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@zentec: For the record, Alex is a she.
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If Alex is ugly then I blame her, if she is hot then I don’t
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I WAS WRONGED AND EMBARASSED AND THE POLICE WERE CALLED TO ESCORT ME OUT EVEN THOUGH I DID ABSOLUTELY NOTHING WRONG but I’ll totally take a gift card in compensation because I’m a sucker for your shiny gadgets ps does that make me a sell-out?
Tell them you’re not shopping there anymore until Tom himself issues you an apology. Then tell Tom his store sucks and you’re not shopping there anymore.
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The First Amendment doesn’t apply, AND Best Buy was 100% in the wrong. Stores in interstate commerce do NOT have the right to refuse service to anyone they like; that was how restaurants, etc., used to get around serving food to black people, and the Feds clamped down on them. Alex may not have been a member of a "protected class," but she didn’t do anything wrong. Best Buy didn’t want to get called on gouging. How anybody thinks they’re in the right here is beyond me.
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Why won’t people start treating BestBuy for what it really is? A glorified show room. You go there to look, NOT buy! They don’t deserve your money. You want a TV? Great. Go to BestBuy. Pick out the one you want. Write down the model number. Go home, go online and buy it from an online retailer who probably has a better price and better guarantee. As far as I’m concerned, BestBuy lost their status as retailer long ago. They don’t deserve your business or mine. And, after a couple months of customers treating them like a show room, they’ll wise up. Until then, it’ll be BOHICA from the moment you walk through the doors.
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Forget Jawbone. Plantronics Voyager 520 FTW. Best bluetooth headset I’ve ever had.
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@Chongo:
She’s hot for Best Buy. She refused to leave when they asked her, and now she wants a gift card so she can shop there some more. I would have left and never gone back. -
"What I really want is a massive gift card"?
Sounds to me like Alex is looking to game the system and Best Buy would do well to ask such a customer to take their business elsewhere. If Best Buy succumbs to this flagrant merchandise grab then I will have even less respect for them than I do know and I honestly didn’t think that were possible.
As far as I’m concerned ALEX can rot in hell.
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Hahaha that is SO funny. I worked at the store in that picture. That was our store on Black Friday. Crazy article…I can’t even begin to tell you the crazy things that I have experienced there from an employee-company standpoint to an employee-customer standpoint.
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Sure Best Buy can ask her to leave for her comment, it doesn’t make it right. If you trespass on my property in my state I can legally hurl a rock at your melon and drop you like a bad habit. It doesn’t make it RIGHT….
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@Starfury: First off, no. Businesses do not have the right to refuse service to anyone for any reason. While I don’t think this reason was legally limited, there are plenty of reasons companies cannot use to refuse service.
The greater point here, though, isn’t whether Best Buy has the right to do this. Its whether they should. The answer to that is a resounding NO. That is why this case is being publicized. Because some trigger-happy sales associate and manager are strong-arming a customer for talking to another customer. Its not because they don’t have the right to call the cops when they ask someone to leave. Its that they asked someone to leave and called the cops over something so harmless.
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@picardia: In the right in what sense? The manager has a right — a legal right — to kick anyone he likes out of the store, unless he’s doing it because that person is a member of a protected class. Interstate commerce has nothing to do with it.
That doesn’t mean the manager was right — morally right — to call the police on Alex. I have a right to call my boss a jerkwad but that doesn’t make it right for me to do so.
However, I agree with the person who said we may not be getting the whole story here.
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I might be more apt to feel she deserves a gift card if she had left when the management who are reps of Best Buy asked her to leave. It is their property, nowhere does the 1st admendment give you the right to be on someones else’s property whenever you feel like it and without their approval. Now to the comments about the fact that she must have done something more to warrant this, are you new to consumerist or just have your head in the sand? As far as not spending money at Best Buy, a big fat gift card from them would be free, so I would take it and get me something from Best buy.
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Best Buy Horror Story seems to be this site’s "Dear Penthouse Forum, I never thought this would happen to me…"
Yes, blaming the victim happened, but that’s par for the course here, lately on Consumerist. I don’t think anyone will disagree that it was poor customer service in this story, so why shouldn’t Alex try to get something free for her troubles? It’s not extortion. BB can either do it, or not, either way at their own peril.
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In regards to my comment above … I went to BestBuy a few days ago and saw the game SimCity Societies. But, even being a SimCity fan since its inception, I balked at the $39.99 price tag. Amazon’s price? $16.16. In fact, the MSRP of that game is $29.99. This is just one example of why I go to BestBuy to look, not buy.
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The other day when buying lunchmeat I notices some other meat packages with expired dates on them. When another shopper came and was picking them up I mentioned the dates and she put them down. I hope I don’t have a warrant out for my arrest.
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Alex needs to let all the flying monkeys loose on Best Buy. Nobody should be humiliated in public just because some underpaid Best Buy manager needed an ego boost.
I refuse to buy anything there any more.
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Is there a reading comprehension problem? Alex is a WOMAN and Not a man.
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The obvious spiteful thing to do is to make flyers and stand on the sidewalk outside the store.
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This is no surprise. I’m currently having a headache with Best Buy’s warranty policy that I paid $200 for but that hasn’t deterred Best Buy from denying me a service I paid for. If in 2 weeks things don’t work out, I’m likely to send my own letter to the Consumerist next to the State Attorney General’s office.
They are just terrible at customer service because they don’t care about their customers period. Whatever right Best Buy thinks it has for denying people service is no excuse for them to call the police for unless a customer is being "disruptive". Treating people like criminals for talking about a product’s price cannot be excused.
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@Riddar: So it’s the victim’s fault huh?
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@tricky69: Maybe. Or maybe just gender bias. On another forum, my first name is clearly included in my signature on every single message I post.
I still get people assuming I’m male.
Over there, sadly, I’m actually shocked if someone either uses female pronouns or calls me by my name.
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@kinamoto: Because no one actually reads the article. It’s more fun to just blame the consumer.
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What is it with stores in NJ ? (Best Buy or not)….
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I think this Tom fellow is already drowning in his own karma. I mean . . . he’s a BEST BUY MANAGER. He wears a uniform and a name tag every day. Move on. Next.
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@zentec: That’s what Woolworths claimed in the 1960’s when they refused to serve black customers at their lunch counter, if my recollection of American history serves. Your right to refuse service is limited, jack.
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If someone asks you to leave private or semiprivate property, then you need to leave.
I would also point out that in many states it is not legal to sell merchandise above list price unless the customer is notified that the price is over list, and in at least one locale proof by signature is required.
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She must’ve done something wrong? REALLY? Give me a break. What IS it with the blame-the-victim thing? I hope something AT least that heinous happens to all of you haters– even though no, First Amendment rights don’t apply on private property. But calling the cops was draconian and I think she deserves monetary compensation. THEN she should stop shopping there.
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If a mall cant legally remove protestors protesting against said mall on mall premisis, I find it hard to belive that she was without recourse in this situation.
What am I talking about? Of course I can belive it, I dont want to, but I can.
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Actually, in short, State and Federal commerce law states that a business cannot exclude a patron of services unless the business has a specific interest in refusing service. In this particular case, seeing as there is no BB policy on chatting with customers, no laws were broken by Alex and she was not causing any kind of disturbance whatsoever, the Best Buy Manager was "legally wrong" in doing what he did.
Alex is 100% in the right to complain right to corporate about the way she was treated by the manager. What if she had been a minority? Since the manager provided absolutely no reason for asking her to leave, Best Buy could have had a monster civil lawsuit on their hands because of one dumb ass employee.
Lets see how the manager was able to show off his stupidity:
1. Made up an undefined "policy".
2. Humiliated a customer for absolutely no reason.
3. Made a frivolous 911 call, tying up police resources (which is a crime by the way)
4. Most likely lost two potential sales because he was angry that he MIGHT have lost one. (the other person could have easily put down the overpriced headset and chosen another)If I were Alex, I would have forced the manager to explain to the police in detail which "policy" she had violated and why he decided it was necessary to waste the police departments time and resources.
If Best Buy is smart, they’ll reprimand this d-bag manager as quickly as possible and make things right with Alex (however they decide to do that).
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interesting.
I used to work in Wireless at Best Buy and told ALL my customers this…
good thing management never caught me i guess. -
Whatever, she deserves the card. If she had asked for an apology only, you guys might be saying "ask for something more than an apology!" The gift card is the apology, something that a lot of people here don’t understand. The OP is understandably furious, so she’s also understandably asking for some kind of retribution on the same level as her anger.
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@Doofio:
You, FTW.
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Both sides are at fault here;
Alex is at fault for refusing to leave at the manager’s request. Private property is just that, private property. They have the right to refuse service to anyone for any reason so long as they avoid certain types of discrimination .
Best Buy is also in the wrong for actually calling the police to do their dirty work. Who calls the police just to kick someone out of their store? Of course, this is assuming that Alex did not act recklessly, and was acting professionally.
Alex, you deserve nothing more than a wholehearted apology. I’d even go so far as to suggest that you may have "planned" this in advance, so an apology may actually be a bit too much. Next time, stick with the marbles on the stairs in Vegas.
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She is asking for a massive giftcard, I’m assuming, because it hurts BB more if this incident costs them money. Losing money is the only thing that gets some companies to pay attention. However, I agree that the way Alex worded that particular request was a little unpleasant.
BB may, in theory and practice, have the right to ask you to leave for any reason. But isn’t this particular situation kind of a stretch? This guy was being a braindead company tool. Are we all so keen to just bend over and take it when someone tries to enforce rules in a nonsensical way? I mean, go right ahead if you want to allow power-tripping schmucks to treat you like crap and then go brag to their friends later about what a badass he was at work today. But don’t be surprised if others don’t agree.
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Scam of the year, by Alex.
1. Accost Best Buy customer
2. Cry and Whine when told to stop
3. Demands money for her hurt feelings…How would you like it if someone told you that the product you liked was a piece of crap? Not everyone is so eager to hear from some anonymous hag and her opinion of a Jawbone.
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@Riddar: Great, you get an A on the law school exam. Of course, the point isn’t whether the manager was within his legal rights, but whether he was following any sort of corporate policy, and/or acting like a complete ass.
I’m usually pretty cynical and tight-fisted on this stuff, but I can see exactly why Alex is so mad - it’s just this sort of purely senseless wielding of "power" that can make you feel frustrated and embarassed.
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I think she should get a 5% credit to her account and a $15 Sharper Image gift card. Seems to be all the rage these days.
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Sorry, Alex. You lost me at "first amendment" and "gift card".
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Wow, I agree with a lot of people. Here’s the breakdown:
1) She SHOULDN’T of been asked to leave (IF she was just speaking with a fellow consumer)
2) They SHOULDN’T of called security (IF she wasn’t creating a scene)
3) She SHOULD notify Best Buy, but we all freakin know that hardly ever pans out.
4) She shouldn’t be trying to weasel a gift card. Take your business elsewhere.
I’m all for businesses trying to do right by the customers, but if that happened to me, no gift card would change my mind.
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You guys, she could always use the gift card online and that way never have to step foot in another Best Buy, but when howie_in_az puts it [i]that[/i] way, hmmmmm.
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@Doofio:
Discriminatory? Are you joking? For Alex to prove that Best Buy’s actions were discriminatory, she’d have to;1)Hire an attorney and file a class-action lawsuit
2)Find other people that share a unique inherent quality (race, religion, etc.) with herself
3)Prove that Best Buy routinely refused to the right to serve them and removed them from the premisesSorry, but interstate commerce has little to do with the right to refuse service. How do you think Southwest was able to kick the "short skirt" lady off their plane without reprimand? Only public and government utilities are exempt from the right to refuse service. There should be nothing that limits this right from private business.
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I think that Best Buy was in the wrong and the employee involved should be severely reprimanded and/or fired and Best Buy should make it clear to its employees that this type of thing will not be tolerated. What stood out most, though, was "What I really want is a massive gift card because of Tom’s flagrant abuse of "policy" and for embarrassing the hell out of me in front of the whole store." At least she’s honest.
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@Starfury: Sadly this is true
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Sue for defamation of character
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Both the employee and the manager handled this really poorly. Alex should not have been treated like that at all, and this is coming from a Best Buy employee.
But, as for the people of The Consumerist, this is another isolated issue that while unfortunate, is not common. We should not be making a big deal about it. The only reason why this story has been posted because it happened at a Best Buy and the editors of this site are clearly behind their quota for the month of "screw Best Buy" stories.
Alex, it is truly unfortunate that you were treated so poorly, you are well within your rights and reason to never want to go near a Best Buy again in your life. I sincerely hope that you get an apology from the manager (and possibly the employee), as well as the demanded gift card.
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@Dobernala: According to federal law, if they do not receive public funding, a business has the right to refuse service for any reason, including skin color. There are still plenty of "exclusive" country clubs in the United States that refuse memberships to women. Of course, NJ state law may make this discrimination illegal.
That said, calling the police because a customer voiced an opinion seems like a waste of public money. If I lived in NJ, I’d be pissed.
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Oh no, someone’s mad because she was tresspassing.
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"Alex went to Best Buy to purchase a new Bluetooth headset because the Jawbone she recently purchased from Verizon wasn’t cutting it."
So let’s clarify, you went to Best Buy to fix a problem created with a bad purchase from Verizon? 2 Companies with historically many consumer issues.
There’s your problem!
Bad Consumer!
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Well I’m going to openly blame the victim and ask why the fuck would any Consumerist reader even think about shopping at Best Buy?
I’ve never had a horrible experience there, but I still avoid it at all costs because of the disturbing amount of bad stories that surface. Instead of having a bad experience and then complaining about it, I’m just avoiding it entirely.
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It looks like the manager called the cops after the customer refused to comply with a request to leave the store. At that point the manager is justified in calling the cops. If you are told to get out, you gotta get out.
That’s not to say that the whole thing was silly, or that the customer shouldn’t complain, but the calling of the cops part was justified if she didn’t take a hike when told to.
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@zentec:
No, they can’t. There is a difference between commercial property that’s been made open to the public, and residential or other private property.
An example:
[consumerist.com]@zentec:
It became a first amendment issue the moment the police got involved.
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@lorddave: Oh good, it sounds like you let others think and influence your decisions for you. Are you helping? Hint: no.
Disclaimer: This posting includes statements made by a former employee and current shareholder of Best Buy and may not reflect the opinions of the Best Buy Company, its employees, or shareholders. Information is provided ‘as is’ and solely for informational purposes, not for trading purposes or advice, and may be delayed.
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@TechnoDestructo: A mall is different. You can protest in the mall; you can’t protest inside Abercrombie and Fitch (no matter how much they’re destroying America).
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First off I love my jawbone. It is by far the best Bluetooth headset on the market. I even bought my girlfriend a red one for Valentines day and she loves it also.
It is true that Best Buy does mark up the price. But then again, so does every retailer. For instance, a 2GB MicroSD card at the Verizon Wireless store is close to $40. At Best Buy it is about $10 lower. But on Newegg I can find one for $10.
A customer who is in the store and who is sharing their experiences with another customer about a product is just like if I was to write a bad review online on the companies website about a product and that person read it. Best Buy is definitely in the wrong here. Don’t we live in an age where thought and communication are encouraged?
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Daniel apologized profusely, through the snickers, took all of my contact information down, wadded it up in a tiny ball and threw it in the nearest trash can and noted with a chuckle under his breath that I had requested to receive a follow up email from a district manager that would deal with the investigation and formal complaint.
I am very sorry that you were embarrassed, but what do you think a "formal complaint" will accomplish, when these sorts of things go on all the time at Best Buy, if The Consumerist is any indication, and they are almost never resolved in the customer’s favor.
Take a good hard look at the last several Best Buy stories on Consumerist here: [consumerist.com] and see just how much they care about you as a customer.
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@marsneedsrabbits: Look at their company growth and their stock prices and you’ll see that they must be doing something right with the customers in order to be like that :/
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Two points being missed here:
A) Just because you legally CAN, doesn’t mean you SHOULD.
b) You can get 95+% of the face value on Ebay for the gift card. -
www.bestbuysux.org used to have a ton of posts like this. It was pretty common place in certain regions to just kick a disgruntled customer out of the store if the MOD didn’t want to deal with the situation.
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I worked for Jawbone and I want to crucify this himbo manager Tom. A few nights ago, Alex had only shared with one person how unbelievably crappy our bluetooth headset is, but now, thanks to this nimrod’s overreaction, the whole internet knows not to buy it. Thanks Tom - hope you get fired!
**Disclaimer**
While the above dramatization is staged, it illustrates how Best Buy’s antagonism is not limited to their customers. They also hate their vendors and will throw them and their reputation under the bus all in the name of further antagonizing one customer. -
by forgottenpassword at
